Last updated: 29-12-2025

At Beans Pot Coffee, your privacy is extremely important to us.

We believe in being transparent, keeping your information secure, and giving you full control over how your data is used. This policy explains what data we collect, why we collect it, how we protect it, and the rights you have as a customer.

1. Information We Collect

We collect only the information necessary to provide a smooth, safe, and personalized experience.

a) Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing & shipping address
• Order details and preferences
• Communication history
  
  

b) Payment Information

We do not store your full card or bank details.
All payments are processed securely through trusted payment gateways (such as Razorpay/UPI/Stripe).
These providers handle and encrypt your payment information as per industry security standards.

c) Technical & Device Information

To improve website performance, we may automatically collect:

• IP address
• Browser type
• Device type
  
  
• Pages visited
• Time spent on the website
• Approximate location (not exact)
  
  

This helps us enhance features, fix issues, and provide a better experience.

d) Cookies & Tracking Technologies

We use essential and analytical cookies to:

• Keep items in your cart
• Remember your preferences
• Improve website performance
• Understand how visitors use our website
  
  

You can manage or disable cookies anytime from your browser settings.

2. How We Use Your Information

We only use your data for legitimate, secure, and customer-focused purposes:

• To process and deliver your orders
• To send order confirmations, updates, or support messages
• To improve website performance, speed, and usability
• To offer personalized product suggestions
• To send newsletters or offers (only with your consent)
• To prevent fraud, unauthorized access, or harmful activity
• For internal analytics and business improvements
  
  

We do not use your data for anything unnecessary or unrelated to your shopping experience.

3. Sharing Your Information

We respect your trust and share your information only when required, and always securely.

We may share data with:

• Delivery partners (for shipping orders)
• Payment processors (for secure transactions)
• Customer support tools (to assist you efficiently)
• Analytics services (to improve website experience)
  
  

We never sell your information to advertisers or third parties for marketing purposes.

All partners follow strict confidentiality and data protection standards.

4. Data Security

We take multiple steps to safeguard your information:

• Encrypted communication (HTTPS)
• Secure servers for data storage
• Limited access to staff on a need-to-know basis
• Regular website and system security checks
  
  

While no system is 100% perfect, we work hard to protect your data from unauthorized access, loss, or misuse.

5. Data Retention

We retain your information only for as long as needed for:

• Fulfilling your orders
• Meeting legal obligations
• Resolving customer queries
• Improving services
  
  

You may request deletion at any time.

6. Your Rights as a Customer

You have complete control over your personal information.
At any time, you can request:

• Access to your data
• Correction of any inaccurate information
• Deletion of your data
• Restriction on how we use it
• Unsubscription from marketing emails
• A copy of the information we hold
  
  

Just contact us, and we’ll respond promptly.

7. Children’s Privacy

Our website is not designed for children under 13.
We do not knowingly collect personal information from minors.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices, and we encourage you to review their policies separately.

9. Updates to This Privacy Policy

We may update this policy occasionally to reflect new features, legal requirements, or improvements in how we handle data.
Whenever changes are made, the “Last Updated” date will be revised.

10. Contact Us

If you have questions or want to request anything related to your data, feel free to reach out:

Email: support@beanspotcoffee.com
Phone: +91 9773609748
Address: [Add Business Address]

We’re always happy to help.